Privacy Policy
This policy explains what we collect when you run codes on Smart Code, what a viewer’s device sends us when it resolves one, and how long any of it is kept.
1.What we collect from providers
Account details you give us: name, email, company, country, and an optional logo. Billing is handled by our payment processor; we store the last four digits and the expiry of your card, never the full number.
2.Source credentials
Xtream usernames and passwords, playlist URLs and JSON payloads are stored encrypted at rest so a code can be resolved. Staff access to a stored password requires a reveal action that is written to the audit log.
3.What a resolve records
Each resolve stores a device identifier supplied by the player, the IP address, a derived country, the app name and version, the result, and a timestamp. We never receive what was watched, for how long, or any part of the stream itself.
4.Retention
Resolve records are kept for the analytics window of your plan — 7, 30 or 90 days, or one year on Business — and are then aggregated and deleted. Account records are kept while the account exists and for 30 days after deletion.
5.Sharing
We share data with our hosting provider, our payment processor and our transactional email provider, each under contract and only as needed to run the service. We do not sell data and we do not run advertising.
6.Your rights
You can export or delete your account data from the panel, or ask us to do it. Where GDPR applies you also have rights of access, rectification, restriction and objection, and may complain to your supervisory authority.
Data protection enquiries: [email protected]